Order / Payment Policy
Every endeavour has been made to display details of our products as accurately as possible. Size and measurements cannot be guaranteed neither can the colour of the product as such colours may be dependent on your PC monitor. All reasonable care is taken to ensure all details, description and price of goods are accurate however these are subject to change without notice. All prices include VAT and all transactions will be in sterling. The cost of postage will be added to the cost of all orders.
We reserve the right to reject orders or to refuse to supply any individual, firm or company without the need to provide a reason however these may include, amongst other reasons, out of stock items, an inability to verify payment details or delivery address.
All orders are subject to availability.
Goods are dispatched once independent verification and authorisation of the payment has been obtained from the credit / debit card issuer. Should the issuer of your card refuse authorisation for any reason, we will not be liable for any delay or non-delivery of your goods.
We accept all major credit and debit / switch cards. Payment for goods will be made through the World renowned HSBC Bank plc secure e-payment processing facility
If there are any problems with your order we will contact you and in any event once an order has been placed, we shall send you an e-mail acknowledgement.
Goods may be purchased by post; written orders should be sent clearly detailing the required goods including product code, colour and size together with delivery address, by post to: Chateau Roux Ltd., 4 Lowndes Court, Soho, London, W1F 7HE and a cheque payable to Chateau Roux Ltd. Goods will be sent on confirmation from our Bank that the cheque has been paid.